Support policy

Unless you are paying for 1-on-1 help, we provide only documentation, how-to-videos and other pre-prepared support via this Web site. We will not guarantee any support via phone, e-mail or Twitter.

Keep in mind, if you’re in need of support, it’s likely with WordPress. Please visit www.wordpress.org/support.

If you find what you feel to be a bug or a clear lapse in our online documentation, you may email support@flatfile.ws.

1-on-1 help may be purchased. This gives you access to a real human being for design consultation, WordPress help, imaging advice and Flatfile theme support.


T F m
February 16, 2011